Frequently Asked Questions

Everything you need to know about your Horizon Micromobility shopping experience.

What is your standard shipping timeframe?

We offer expedited shipping on all fashion orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day hassle-free return policy. Simply visit our online returns portal, print your prepaid shipping label, and drop your package at any authorized carrier location.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our specific garment dimensions to ensure a perfect fit every time.

What payment methods do you accept?

Horizon Micromobility accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Over 80% of our current collection is made from recycled fibers, organic cotton, or deadstock fabrics to minimize our environmental footprint.

Can I track my order in real-time?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly to your doorstep.